Member Feedback and Privacy

Questions or Concerns

Most questions or concerns can be handled through our to toll-free number (1-866-477-6725). Alternatively, you may contact our Director of Quality Management and Improvement through our Staff Directory.

You may email us at abhinfo@bhcpns.org for questions or concerns, information about case management or wellness programs, or to obtain materials on this website in print.

ABH Affirmative Statement Regarding UM Decisions

1. UM decision making is based only on appropriateness of care and service and existence of coverage.
2. Access Behavioral Health does not specifically reward practitioners or other individuals for issuing denials of coverage or care.
3. Access Behavioral Health does not use financial incentives for UM decision makers to encourage decisions that result in underutilization.

About Your Privacy

Download Access Behavioral Health Notice of Privacy Practices (PDF)

Help with PDF downloads