Member Information - Overview
Who we serve
For members with Sunshine Medicaid who reside in one of the following counties: Santa Rosa / Escambia / Okaloosa / Walton.
For members with Humana Medicaid who reside in one of the following counties: Bay / Escambia / Calhoun / Franklin / Gadsden / Gulf / Holmes / Jackson / Jefferson / Leon / Liberty / Madison / Okaloosa / Santa Rosa / Taylor / Wakulla / Walton / Washington
Specialty Programs Available To You
There are several standout specialty programs in behavioral health that partner with other organizations to provide integrated, personalized care. Here are a few notable examples:
- Early Psychosis Intervention and Care (EPIC)
- Virtual Partial Hospitalization Program for ages 13-18
- Virtual Partial Hospitalization Program for ages 13-18 FAQ's
- Evidence Based Program-Healthy Families-Children's Home Society
- The Women and Family Intervention Services program-CDAC
- Life Management Center FACT team
Accessibility Assistance
Information provided on this website is available for free in other languages from Monday – Friday, 6 a.m. to 9 p.m. Please contact the following customer service numbers for assistance:
Humana Healthy Horizons or Sunshine Health Plan members: 1-866-477-6725
Access Behavioral Health uses the Florida Relay (http://www.ftri.org/FloridaRelay) to provide information to the hearing impaired from Monda – Friday, 6 a.m. – 9 p.m. Please follow these steps:
- Dial 7-1-1 (TTY may use 1-800-955-8771)
- A specially trained Florida Relay Operator will answer and identify themselves by their Operator Number
- Give the Operator the customer service number
- Humana Health Horizons or Sunshine Health Plan members: 1-866-477-6725
- The Operator will connect you with our customer service center and will assist you with communication.
