Member Feedback and Privacy

Questions or Concerns

Questions or concerns can be answered through our toll-free numbers: 1-866-477-6725 for Humana Healthy Horizons or Sunshine Health Plan members. You may also contact us directly at 1-850-469-3519 (Staff Directory PDF). You may email us at [email protected] for questions or concerns, information about case management or wellness programs, or to obtain materials on this website in print.

ABH Affirmative Statement Regarding UM Decisions

1. UM decision making is based only on appropriateness of care and service and existence of coverage.
2. Access Behavioral Health does not specifically reward practitioners or other individuals for issuing denials of coverage or care.
3. Access Behavioral Health does not use financial incentives for UM decision makers to encourage decisions that result in under-utilization.